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Free UK Mainland Delivery*
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Free UK Mainland Delivery* Pay in 3 on orders over £75
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Top Delivery Questions

What are the delivery lead-times?

  • Free UK Mainland Standard Delivery takes 3-5 working days, excluding weekends & bank holidays
  • Free UK Mainland Standard Delivery for larger items takes 7-10 working days, excluding weekends & bank holidays
  • £2.99 Next Day Delivery is available on orders placed Monday - Thursday before 1pm*

How long does it take to dispatch my order?

Orders are usually dispatched within 24-48 hours

Where’s my order?

Have you had your dispatch email? If yes, then your order is on the way. Your courier will then directly email you a tracking reference and delivery update.

Please remember to check your junk email folder

How can I track my order?

You can track your order here 

Why did I receive one item but not the other item(s) I ordered?

We choose the fastest courier for your item(s) depending on the size and weight of each item so orders are shipped separately

You can track all packages here 

I am trying to have my order shipped with Next Day delivery but the option is not available.  Why?

There are a number of reasons why this option may not be available, the size and weight of the item you want to purchase. There are some large items that our courier partners are not able to deliver on a next day service

Some locations such as the Isle of Wight, Isle of Man, Isle of Scilly, Scottish Highlands, Grampians, Northern Ireland and Channel Islands are excluded from our next day service

DHD (Direct Home Delivery) items are not available on a Next Day service as these are dispatched directly from our suppliers

What is classed as a 'large' item?

Large items of furniture such as wardrobes and chests of drawers are classed as large items

Need more help?

 

Please read our delivery policy for more information